How can we help?

Answers about orders, shipping, returns and your account — or reach our team directly.

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Track my orderOrder status and tracking numbers in My Account

Shipping & deliveryRates, free shipping, delivery times

Returns & exchanges30-day returns on unopened items

Payment methodsCards, PayPal and when you're charged

Subscribe & SaveSave up to 10% with automatic delivery

Placing an orderOnline, by phone, fax or e-mail

International shippingCountries, delivery times, customs

My accountAddresses, cards, password, reorder

Privacy & securityHow we protect your information

Top questions

How much is shipping?

Standard shipping within the continental U.S. is $6.99 per order. Free standard shipping applies to most orders over $79 of vitamins, minerals and herbs (continental U.S., except AK, HI and PR). Food items and protein powders over 4 lbs are charged by weight.

Full shipping details ›

When will my order ship?

Orders placed before 12 PM ET (Monday–Friday) ship the same day when all items are in stock. Standard delivery takes 2–7 business days depending on your zip code; faster UPS options are available at checkout.

Please note: we do not process orders from Friday evening to Saturday evening.

How do I track my order?

When your order ships we e-mail you a tracking number and a link to the carrier. You can also see every order and its tracking in My Account › Orders.

What is your return policy?

You can return unopened items in the original factory-sealed container within 30 days of purchase. Please contact us first for a return authorization at 1-800-645-1899. Refunds are for the item price, less shipping. Missing or damaged items must be reported within 5 business days of delivery.

Full return policy ›

Which payment methods do you accept?

Visa, MasterCard, American Express and Discover, and PayPal (U.S., Canada and UK, shipping to a PayPal-confirmed address). We don't accept checks, money orders or COD.

Payment details ›

When is my card charged?

Your card is charged when your items ship. Your bank may show a temporary hold when you place the order. Debit and check cards may show the funds as authorized right away.

What is Subscribe & Save?

Choose Subscribe & Save on a product page and we'll deliver it automatically on your schedule, with an extra discount of up to 10% on every delivery. Skip, change or cancel any time in My Account. Available for U.S. addresses.

How Subscribe & Save works ›

Do you ship internationally?

Yes, to many countries, by USPS First Class, Priority or Priority Express International. Prices are in U.S. dollars, and customs fees or import taxes are paid by the customer. Questions? Call 718-686-6112.

International shipping ›

An item is out of stock. Can you let me know when it's back?

Yes. On the product page, enter your e-mail in the “get an e-mail when it's back” box and we'll send you one e-mail as soon as it's in stock.

I forgot my password.

Use Forgot password and we'll e-mail you a link to set a new one.

Can I order by phone?

Of course. Call 1-800-645-1899 (international: 718-686-6112) during business hours and our team will place the order for you. You can also fax orders to 718-686-6114.