breast cancer awareness

Help Center

Contact Us
Shipping & Delivery
Placing an Order
Return Policy
Return Policy
Return Instructions
Payment Methods
International Shipping
Terms of Use
Company Information

Return Policy:
At our commitment to quality and service is 100% absolute. Our goal is to ensure your complete satisfaction. If, for whatever reason, you are dissatisfied with your purchase, you can return it within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount (less shipping and handling) of the item purchased . 

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


Please read all Conditions below. If Conditions are not met, reserves the right to refuse the return or to charge a restocking fee of 20%.

* Authorization to return must first be obtained, please contact us at 1-800-645-1899 between 9:00 AM to 5:30 PM EST Mon-Fri, or email to

* All returned or exchanged items must be in new condition, unopened in the original factory-sealed container.
* is not responsible for personal items included with the returned merchandise.

* is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

* The refund will be for the item only, less the shipping charge.


How to return or exchange an item:
Only unopened items in the original factory-sealed container are eligible for a refund.
In order to return an item you need to first obtain authorization to return, please contact us at 1-800-645-1899 between 9:00 AM to 5:30 PM EST Mon-Fri, or email to .Once you receive the return authorization simply return the unopened items in the original factory-sealed container. The refund will be for the item only less the shipping charge. Place the original package into a shipping carton.Please do not place stickers or shipping labels on the original manufacturer’s package. If you received a label in the email, print the label and tape it to the carton. Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. For your protection, we suggest you pack your items carefully and send your returned items insured, we are not responsible for lost or damaged packages. Include a copy of your invoice with the item you are returning, to receive a proper refund:
Send pre-authorized returns to: 
1215 39th Street
Brooklyn, NY 11218
Attn: Returns Department

Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.

Please allow up to 8 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

Damaged & Incorrect Items: At we do our best to package your products so they will arrive to you in excellent condition.  Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

Claims for missing, Incorrect or damaged items must be received within five business days of receipt of merchandise.

Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.

Questions? Our Customer Service Team is here to help 
Call 800.645.2246 or 718.686.6112 
Email Customer Service

Email Exclusives - Sign up to receive amazing deals via email:

Please note that does not process orders from Friday evening to Saturday evening.

The products and the claims made about specific products on or through this site have not been evaluated by or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

1999-2015 Kosher Vitamins Express. All Rights Reserved.

Report a bug on